Returns & Refunds

Car Parts Collective sells automotive parts and accessories online to customers in Australia and internationally. We want you to get the right part, in good condition, the first time. Where that doesn't happen, this policy explains exactly what you're entitled to and how to sort it out quickly.

Nothing in this policy limits, excludes, or attempts to contract out of your rights under the Australian Consumer Law that isn't legally possible, and we wouldn't want to anyway.

When you buy from us, your purchase comes with automatic consumer guarantees under the ACL. These guarantees exist regardless of any manufacturer warranty and cannot be excluded, restricted, or waived by this policy, a store credit note, or anything a staff member says.

In short, goods we sell must be:
- Of acceptable quality -bsafe, durable, and free from defects
- Fit for the purpose we told you it would serve, or that you made known to us
- As described - matching the listing, specification and fitment data shown

Major failure - the part is unsafe, significantly different from the listing, doesn't work and can't easily be fixed, or wouldn't have been bought if the problem was known → your choice of a full refund or a free replacement (subject to stock - see Section 6).

Minor failure - a problem that can be fixed within a reasonable time we choose to repair, replace, or refund.

Ordered the wrong thing, found it cheaper elsewhere, or simply don't need it anymore? You can return most items for a refund, exchange, or store credit within 14 days of delivery, provided:

- The item is unused, unfitted, and unmarked, in as-new condition

- It's in its original packaging with all manuals, hardware, and accessories included

- You have proof of purchase (order number or receipt)

If a part arrives faulty, not as described, or damaged in transit:

1. Contact us within 48 hours of delivery with your order number and clear photos of the fault, damage, or incorrect item - including the packaging if it arrived damaged. For all items listed as 'NOS', this does not include damage to boxes that are already worn.

2. We'll confirm the fastest fix: replacement or refund, at your choice for major failures. Return postage is on us, and we'll send a prepaid label or arrange a courier pickup for bulky items.

Reported after 48 hours? You're still covered — the guarantees in Section 2 don't disappear — it just means we'll ask for more detail to establish the fault wasn't caused by fitting, use, or an accident after delivery.

Many of the parts we sell - particularly specialist, discontinued, or low-volume lines - are stocked as single units. If your item qualifies for a replacement under Sections 4 or 5 (wrong part, faulty, or damaged) and we don't have another unit in stock to send you, you're covered by the guarantee below.

If you'd prefer to wait for restock or take a store credit instead of a refund, just let us know - but a cash refund is always available on request in this situation.